The quote that never got a reply

A solid quote goes out. Then silence.

Not because the price was wrong. Because nobody owns the next touch, and the thread sinks under the next emergency.

Missed follow-ups look like a sales problem. Usually they are a handoff problem: who saw the form, who promised a call, what happens on day three if nothing moved.

You do not need a chatbot personality on the brand. You need the inquiry summarised, assigned the same day, and nudged when it stalls. Pricing judgment stays with your people.

If good work is dying in the inbox, start with an Audit on how inquiries actually move.