The board looked full

The board looked full. That was the problem.

Full meant busy, not locked. Cancellations, holds, and maybe calls still floated outside the system the team trusted.

By ten, the route was wrong and dispatch was already behind.

You do not need a bigger board. You need one path that turns a booked slot into a confirmed visit before the truck rolls.

If the morning still starts with fixing yesterday's board, start with an Audit on one visit type end to end.