The handoff tax

A Calgary plumbing owner told me his week disappears between project and service.

Not the trucks. Not the techs. The handoffs.

Quotes live in one place. Job notes in another. Someone retypes the same update three times before lunch.

We mapped it in an afternoon. Two boring automations later, the office got a clean morning back.

If your shop feels busy but the books still wait until Sunday night, that is usually the gap.